Berry’s Service Agreement Cover
Typically the same day or next day assistance, Monday to Friday for An emergency involving your gas boiler and/or central heating system following complete failure to provide heating and/or hot water to your home. Charges for labour, materials and parts for an unlimited number of incidents per membership period. We will service your boiler once during the period
General exclusions which apply to all cover levels
Initial Inspection – first year of cover
We will carry out an inspection of your boiler and central heating system within 42 days of you taking out cover, or if you change your address, to make sure we are able to support it and that it is in good working order. The appointment for the initial inspection will normally be booked at the time of purchase, but is subject to the availability of our engineers. We will provide you with full details of the work completed as well as any important information relating to your specific make/model.
If we identify a problem at the initial inspection, remedial work will need to be carried out to bring your boiler and/or central heating system up to a standard we can support. Any remedial work will be at your cost. We will provide you with an itemised quotation for any remedial work. If you do not want to carry out the remedial work we reserve the right to cancel your policy and will provide you with a refund of your premium, less the cost of the initial inspection.
If you do agree to the remedial work being carried out by Berry’s we will arrange a convenient appointment to complete the work.
You may use another supplier to complete the work, but this will be under a separate contract between you and the supplier and does not form part of this agreement. Any remedial work should be completed within 14 days of the initial inspection.
If your system develops a fault prior to the initial inspection we will provide assistance but, if your boiler and/or central heating system requires underlying remedial work to bring it to a standard we can support, this will need to be carried out at your cost and prior to us providing assistance under this policy.
Annual Boiler Service – second year of cover onwards
Annual services will normally be carried out between April – September. You will receive one boiler service per agreement period, which may be carried out at the same time as a repair visit. When your annual boiler service is due we will send you a reminder letter, asking you to contact us to arrange a convenient appointment.
The Annual Service is a safety and efficiency check which will include:
Following the annual service our engineer will provide you with paperwork explaining what work has been completed. You will be advised if the repair of any faults identified are not eligible for cover under your service agreement.
In the unlikely event of your boiler being categorised as “Immediately Dangerous”, then our engineer (with your permission) will disconnect the boiler and cap off the supply and label it “Do not use”. If your permission is not granted we are required by law to inform the National Gas Emergency Service call centre
Gaining access to your property
We will send you a reminder letter or contact you to arrange your annual service. If the agreed date is no longer convenient please contact us as soon as possible to rearrange.
Our usual servicing and inspection hours are Monday-Friday 0900-1700. On occasions, at our discretion, we may be able to offer weekend or evening appointments during the summer months as sufficient daylight is required for the inspection.
If you rearrange your inspection or service appointment less than 24 hours prior to your appointment, or you are not at the property at the appointment time, you may be charged an attendance fee.
Our engineers will require clear and unobstructed access to your boiler and central heating system components to complete inspections or services. If this is not provided we may not be able to complete the work and you may be charged an attendance fee. Where access may only be gained by the removal of kitchen cupboards, furniture or other fixtures or fittings we will not be liable for any damage which occurs provided we have taken care in removal or you may be asked to sign a disclaimer regarding the same.